Advantages of our chatbots
We offer development of chatbots for customer or employee self-service using our DataVera Language Processing platform. Our advantages:
- The server part of the bot can be deployed on your infrastructure. No data is transferred outside. We DO NOT resell the services of the cloud large language models - all processing occurs in LLMs deployed on-premise!
- The rich functionality listed below includes not only answers to user questions, but also the ability to perform various actions
- Support for three languages: English, Russian, Kazakh
- Wide customization options for your requirements
- The ability to control and separate access rights to the information provided by the chatbot. Compliance with your privacy requirements
- Integration with the EKG Platform data management platform allows you to easily integrate the bot with any structured data sources in your company.
Chatbot functionality
- Automatic detection of the language of communication (Russian, Kazakh, English) and conducting a dialogue in the selected language
- Answers to questions on structured data using integration with corporate systems
- Answers to questions on your knowledge base using advanced RAG technology
- Reasoning in answers. Even if your knowledge base does not contain a direct answer to the user's question, the bot can follow a chain of reasoning to arrive at the correct answer
- Considering the context of the conversation during the dialogue
- Clarifying questions: if the bot does not understand the meaning of the user's question, it asks a clarifying question
- Action requests (intents). The bot recognizes the user's intentions to perform certain actions, determines the parameters of the action, and makes clarifications if necessary. After confirmation/authorization, it transmits commands to the internal systems of the Organization. The set of possible actions is configured in the EKG Platform interface
- Determining the user's mood (sentiment). If the user is nervous, the bot offers to switch to an operator
- Integration with your corporate website or internal portal, publishing the bot in Telegram or WhatsApp
- Voice processing. The user can make their own replies in the form of voice messages
- Dialogue monitoring tools via the EKG Platform interface
- Configuring the accuracy of the bot's responses using the lexical model in the EKG Platform interface.
You can read more about using NLU and LLM technologies in corporate applications.
We are ready to demonstrate ready-made solutions and discuss your needs.
